Important
Due to the nature and availability of our raw materials, we cannot guarantee colours, soling and other components used during manufacturing. Product photos used on this website are for reference only and final product may differ from it. We reserve the right to replace colours or elements to adapt to fashion trends.
Sizing
Please be advised that our lasts (foot moulds) have been fine tuned over the last 40 years to suit typical South African feet. We use the UK sizing system, but our fit is slightly wider. Shoe sizes can therefore not be guaranteed as each foot has unique qualities.
If the size you ordered is incorrect, we will gladly exchange it. Shipping is for your own account.
Ladies Sizes
Men Sizes
Kids Sizes
** Certain men’s designs can go up to a size 13 and 14, but this has to be made on special order.
Repairs
General
We will gladly do any glue or stitching repairs on Redemption products for free. We also supply a resoling service on our shoes at an additional cost.
Redemption cannot be held liable for product negligence.
Negligence include:
- Never polishing or adding leather fat (e.g. Dubbin) to shoes/bags.
- Product damage through fire, chemical spills, animal bites and cut marks.
- Washing our shoes/bags in washing machine.
- Product shrinkage through excessive hours in the sun. (Or close to a fire)
Soling
Keep in mind that our soling is always the best material available at the most reasonable price. Any soling material will wear out more quickly if worn everyday.
If you drive 500km a month with your car, your tires will last a long time. If you drive 5000km a month, your tires will not last as long. The same principle applies to soling.
Return Policy
No refunds.
Exchanges: None without receipt or proof of payment.
Within 2 month period
Only 3 pairs allowed for exchange
Discount Packages
Discount is available on any shoes and sandals in our shop as per our three pricing options. Discount only applies per single transaction and not purchases done over a period of time.
We accept Cash, Credit or Debit Cards & EFT payments.
4 PAIRS
Less 10%
8 PAIRS
Less 15%
12 PAIRS
Less 20%
Product Description
- Handmade shoes with top grain leather will NOT always look perfect. It is the privilege of handmade products to have minor imperfections. That is part of its character. (Machine made shoes are clinical and are mass produced. Our products are not.)
- We always use top grain leather. (except when using suede)
- Top grain, drum dyed leather will at times have scratch or cut marks. (Remember: Leather is the skin of an animal)
- Leather is a natural product and is sometimes hand dyed, therefore the colours may vary.
- Even our lining is leather. (it is much more expensive than artificial lining)
- Lining leather and leather insoles absorb sweat and is healthy for our feet. No bad odors!
- Our insole board is of a top quality and is always covered with a leather sock. (some insoles have latex foam added underneath the leather sock)
- Our shoes are fully crafted by hand with the exception of stitching and scouring.
- Every pair is checked for quality purposes before leaving the factory.
- Due to the nature and availability of our raw materials, we cannot guarantee colours, soling and other components used during manufacturing.
- Product photos used on this website are for reference only and final product may differ from it.
- Shoe sizes can not be guaranteed as each foot has unique qualities. If the size you ordered is incorrect, we will gladly exchange it. Shipping is for your own account.
- Prices quoted on www.redemptionleather.com relate to our factory shop in Wellington, Western Cape, South Africa. Re-sellers of our products reserve the right to determine their own pricing.
Soling
- We always strive to find the best soling material available at reasonable cost.
- Different designs require different soling material. Some of our designs can be made in a variety of soling materials that we have available. Please ask our staff.
- CARE OF SHOES: A good quality polish works well or a fat based cream like Dubbin or a leather balsam. Suede shoes can not be polished and need to be brushed.
